Shipping policy

Last Updated: October 12, 2026

Thank you for shopping with us! We are committed to providing a smooth and reliable shopping experience, from placing your order to receiving your package. Please review our Shipping Policy below for information about order processing, shipping methods, delivery estimates, and tracking.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During promotional events, peak shopping seasons, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

We currently offer shipping within the United States, subject to product availability and delivery-service coverage.

At checkout, please ensure that your shipping address is complete and accurate. We are unable to guarantee delivery to addresses that are incomplete, incorrect, or outside our shipping service area.

If we are unable to ship to your address, we will contact you using the information provided with your order.

3. Shipping Methods and Delivery Estimates

We work with shipping and delivery service providers to deliver orders as efficiently as possible.

Estimated delivery times after shipment are as follows:

  • Standard Shipping: Approximately 3–7 business days.

  • Order Processing: Typically 1–3 business days before shipment.

These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, product availability, carrier operations, weather conditions, and other circumstances beyond our control.

Please allow additional time for deliveries to remote areas or during holidays and peak shipping periods.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any shipping promotions or free-shipping offers will be clearly displayed on our website or during checkout and will be subject to the applicable terms and conditions.

Unless otherwise stated, shipping charges are non-refundable once an order has been shipped, except where required by applicable law or our refund policy.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number and tracking link, when available.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to become active or show the latest updates.

You can use the tracking link provided in your email to check the status of your shipment.

If your tracking information has not updated for several business days, please contact our customer support team for assistance.

6. Shipping Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate address-change requests before the order has been processed or shipped. However, once an order has been shipped, we may be unable to modify the delivery address.

We are not responsible for delivery delays or losses resulting from incorrect or incomplete shipping information provided by the customer. Additional arrangements or charges may apply if a carrier permits an address correction or redelivery.

7. Delayed, Lost, or Missing Packages

Although we make every effort to ensure timely delivery, shipping delays may occasionally occur due to weather, carrier disruptions, public holidays, operational issues, or other circumstances beyond our control.

If your package appears delayed, please first check the tracking information and allow reasonable time for the carrier to update its records.

If your package is marked as delivered but you have not received it, we recommend checking your mailbox, front porch, building reception, household members, or other designated delivery locations.

If you still cannot locate your package, please contact our customer support team. We will review the available tracking information and assist you with the next steps.

8. Incorrect, Damaged, or Missing Items

Please inspect your order upon delivery.

If you receive an incorrect item, discover visible shipping damage, or find that an item is missing from your order, contact us as soon as reasonably possible with your order number and a description of the issue. Photographs of the package and affected items may help us investigate more efficiently.

We will review the information provided and work with you to determine an appropriate resolution in accordance with our applicable policies and consumer protection laws.

9. Undeliverable or Returned Packages

Packages may be returned to us if the delivery address is incorrect, delivery is refused, or the carrier is unable to complete delivery after its applicable delivery attempts.

If a package is returned to us, we will contact you when possible to discuss the available options.

Additional shipping charges may apply if reshipment is requested due to an incorrect address or other circumstances attributable to the customer, subject to applicable law.

10. International Shipping

This policy applies to orders shipped within the United States. International shipping availability, delivery estimates, shipping fees, customs requirements, and import duties may vary by destination.

If international shipping is offered for your order, the applicable shipping options and charges will be displayed at checkout or communicated before shipment. Any applicable customs duties, import taxes, or clearance fees will be handled in accordance with the requirements for the destination country and the information provided at checkout.

11. Contact Us

If you have questions about shipping, order tracking, or delivery, please contact our customer support team through our website's Contact Us page.

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for choosing us. We appreciate your business and look forward to serving you.